Cancellation & Refund Policy

We take one booking per date and turn other enquiries away as soon as yours is confirmed. This policy is written to be straight about that, while still being reasonable when plans change.

Deposit

A RM100 deposit locks your date and is deducted from your total. Your slot is not held until the deposit is received and your booking form is complete.

You may also choose to pay the whole booking at once. Doing so does not change the terms below: the deposit portion is treated exactly the same either way, and everything above it is treated as a prepaid balance.

Cancellation by you

Within 60 days or less of the event date: the deposit is forfeited. By that point we have turned other bookings away for your date.

More than 60 days before the event: the deposit can be moved to another available date within 12 months instead of being forfeited.

If you paid in full: any amount above the RM100 deposit is refunded to you whenever you cancel. Cancel more than 60 days out and you get everything back. Cancel inside that window and you get everything back except the deposit.

Cancellation must reach us in writing by WhatsApp or email. The date we receive your message is the date that counts.

Rescheduling

A change of date is always subject to that new date being free in our calendar. We cannot guarantee a slot we have already sold to someone else.

If the new date is not available and you choose to cancel instead, the cancellation terms above apply from the original event date.

Cancellation by us

If we cancel for any reason other than circumstances outside our control, you receive a full refund including the deposit. We will also help you find a replacement supplier as far as we are able.

Equipment failure and short service

If the photobooth cannot operate at all, we refund pro rata based on the unused service time.

If a minor fault interrupts the session, we make up the lost time at the end of the session where the schedule allows.

Raise any of this with us within 7 days of the event.

Circumstances outside our control

No refund is given where the service is cancelled because of extreme weather or an electrical supply failure at the venue.

How refunds are paid

Approved refunds are returned to the original payment method only. We cannot redirect a refund to a different card, account or person.

Refunds are processed within 7 working days of approval. Your bank or e-wallet provider may take a further 5 to 10 working days to show the money.

Card and online payments are refunded through the same payment provider that took them. We start the refund; how quickly it appears is then down to your bank.

Instalment plans: the refund is returned to the instalment provider, who then adjusts or closes your plan. Keep paying them until they confirm the adjustment. We cannot pay a refund on an instalment plan directly to you, because we were never paid by you directly.

Contacting us about a refund

Email [email protected] or WhatsApp +60 11-6567 9694 with your event date and your payment reference, the code beginning KK that we gave you at checkout. We answer every refund request in writing.

Get in touch

Workhardt Art (SSM 202503002630 (JR0172402-X))
Kuantan, Pahang, Malaysia
[email protected]·+60 11-6567 9694